(A) Licensee shall provide easily visible contact information, including a toll-free phone number and/or e-mail address on each shared electric scooter allowing city employees and/or members of the public to make relocation requests or to report other issues with devices.
(B) Licensee shall maintain a customer service phone number for customers to report safety concerns, complaints, or to ask questions.
(C) In the event a safety or maintenance issue is reported for a specific shared electric scooter, that scooter shall be made unavailable to riders and shall be removed and repaired before it is put back into service.
(D) Within licensee’s zone of operation, licensee shall respond to reports of incorrectly parked shared electric scooters by relocating, re-parking or removing the scooter within 24 hours of receiving notice, except that licensee shall respond within four hours of receiving notice in an emergency situation. In the event that licensee does not timely respond, and the condition of the shared electric scooter cannot be easily remedied, such scooter may be removed by city staff with notice to licensee and taken to a city facility for storage at the expense of the licensee, not to exceed $20 per shared electric scooter If a scooter has not been retrieved from city storage within one week from notification to licensee, the fee of $20 per scooter will be applied for each day the scooter remains in storage, with all fees payable prior to the release of the scooter. If the scooter has not been retrieved after 30 days, a final notice will be sent to the licensee prior to the scooter being disposed of by the city.
(E) Licensee shall provide notice to all riders that:
(1) Shared electric scooters are to be ridden on streets, and where available, in bike lanes and bike paths;
(2) Shared electric scooters are to stay to the right of street lanes and to offer the right-of-way to bicycles on bike lanes and bike paths;
(3) Helmets are encouraged for all riders; and
(4) Restrictions on parking of shared electric scooters and the importance of leaving ADA paths of travel clear and accessible.
(F) Licensee and city shall execute a memorandum of understanding, which at a minimum shall include information related to indemnification, the number of scooters deployed and the geographic area where scooters may operate.
(G) Licensee shall provide city with proof of insurance coverage exclusively for the operation of the shared electric scooters including:
(1) Commercial general liability coverage with a limit of no less than $1,000,000 each occurrence and $2,000,000 aggregate;
(2) Automobile insurance coverage with a limit of no less than $1,000,000 each occurrence and $1,000,000 aggregate; and
(3) Workers’ compensation coverage as required by statute for all employees.
(Ord. 21-3636, passed 5-3-2021) Penalty, see § 112.99