(A) The TNC shall implement a zero-tolerance policy on the use of alcohol and perception altering or performance impairing drugs while a TNC driver is providing TNC services or any time the TNC driver is logged into the TNC's digital network.
(B) The TNC shall provide notice of the zero-tolerance policy on its website as well as procedures to report a complaint about a driver with whom a passenger was matched and whom the passenger reasonably suspects was under the influence of alcohol or perception altering or performance impairing drugs during the course of the trip.
(C) Upon receipt of a passenger's complaint alleging a violation of the zero-tolerance policy, the TNC shall immediately suspend the TNC driver's access to the TNCs digital platform, and shall conduct an investigation into the reported incident. The suspension shall last the duration of the investigation.
(D) The TNC shall maintain records relevant to the enforcement of this requirement for a period of at least two years from the date that a passenger complaint is received by the TNC.
(E) TNCs or TNC drivers are not common carriers, contract carriers or motor carriers, as defined by any applicable state or city laws, nor do they provide taxicab or for-hire vehicle service.
(Ord. O.20.06, passed 3-11-20; Am. Ord. O.20.13, passed 7-13-20)