Such responsibility of the department of communications and public engagement shall include, but not be limited to, working with a variety of stakeholders to share city messages across a variety of communications channels and take feedback and ideas from the community back to city officials to create an inclusive and responsive city government. The department is also responsible for:
(a) Coordinating media relations activities and handling media inquiries for the City of Fort Worth;
(b) Working with residents on building neighborhood capacity and the developing communication networks of city stakeholders. These include faith-based groups, neighborhood associations, schools and nonprofit organizations;
(c) Managing the call center that answers calls for various city departments and switchboard calls for the City Manager's Office, initiating work orders for residents, and educating and clarifying city services and regulations; and
(d) Maintaining and managing the content on the city's website.
(Ord. 24030-02-2020, §§ 18, 19, passed 2-4-2020)