§ 50.53 RESPONSE.

   (A)   Any employee that may suspect fraud or detect a red flag will implement the following response as applicable.

   (B)   All detections or suspicious red flags shall be reported to the senior management official.

      (1)   Ask applicant for additional documentation;

      (2)   Notify internal manager: Any utility employee who becomes aware of a suspected or actual fraudulent use of a customer or potential customer’s identity, must notify the Clerk-Treasurer;

      (3)   Notify law enforcement: The utility will notify the Police Department at 260-495-9848 of any attempted or actual identity theft;

      (4)   Do not open the account;

      (5)   Close the account; and

      (6)   Do not attempt to collect against the account, but notify authorities.

(Res. 2009-02, passed 4-21-2009)