(A) Account holders and/or property owners experiencing after hour emergencies shall contact the town at 317-485-4044 and leave a message on the emergency line. The town shall establish a system so as to direct after hours emergency calls to the individual within the utility department on call.
(B) A representative of the utility department authorized to assist in emergency matters shall be on call at all times after normal business hours.
(C) Notification shall be made to the caller through an automated system, or otherwise, that if a response to the emergency call is not received within a reasonable period of time, the caller should contact the Hancock County Sheriff’s Department and request a dispatch be made to the Fortville Police Department regarding the emergency.
(D) Discontinuation of services due to nonpayment, bad check or delinquent payment does not constitute an emergency and shall be directed to the utility department the following business day.
(E) Information regarding this section shall be posted within the public area of the administrative building of the utility department.
(Res. 2013-2A, passed 2-19-13)