(A) Any service fees not exceeding $500 may be contested by submitting notice of the dispute in writing to the Town Manager no later than 30 days after the fee assessment. In the event the dispute is not resolved, the customer may bring the matter before the Fortville Town Council, by filing written request to contest the service fee with the Fortville Town Council President no later than ten days after the Town Manager has provided written notice of his/her decision.
(B) Any disputed service fees exceeding $500 may be contested by filing written request to contest the service fee with the Fortville Town Council President no later than 30 days after the Town Manager has provided written notice of his/her decision.
(C) Only the person to whom the fee is assessed may contest the service fee.
(D) Filing a written request to contest the service fee shall not prevent discontinuation of services as otherwise provided herein or stay the payment of the service fee, except as specifically provided in these policies and procedures.
(E) Upon receipt of a written request to contest a service fee before the Fortville Town Council, the matter shall be placed on the agenda and heard by the Fortville Town Council at a regularly scheduled public meeting within 30 days of the written request to contest. The matter shall be determined by a majority vote of the Fortville Town Council.
(F) If the Fortville Town Council determines that the service fee was not proper or otherwise should not have been assessed, then reimbursement of any payment made for the service fee shall be made by the Town within three business days following the determination.
(Res. 2013-2A, passed 2-19-13)