(A) All bills for payment of utility service and/or fees shall contain the contact information for the utility office in clear and visible format including the following information:
Fortville Water Works
714 East Broadway
Fortville, Indiana 46040-1557
(1) The amount due for water, wastewater, storm water charges, and a combined amount due;
(2) That all bills are due and payable on or before the date set forth on the bill ("due date");
(3) The amount due including late charges, if payment is not received by the town on or before the due date; and,
(4) The following notice: Immediate water disconnect if not paid in full by (insert date).
(B) All meters shall be read no later than the twentieth of each month. All bills shall be mailed no later than the first business day of the month following the reading and shall be payable in full by open of business on the first business day following the seventeenth of the month.
(C) Rates and charges for the use of and the service rendered by the town for utility services shall be established by separate ordinance issued by the Fortville Town Council (see current rate policy for amount).
(D) Bills paid after the due date shall be assessed a late charge for both water and sewer at a rate set forth by separate ordinance issued by the Fortville Town Council. (See current rate policy for amount.) Late fees shall not be assessed until the open of business on the first business day following the seventeenth of the month, if the bill has not otherwise been received at that time.
(E) Discontinuation of service due to nonpayment shall be made on or as soon as reasonably possible after the disconnection date. Discontinuation of service due to nonpayment shall be made no earlier than the date set forth on the billing statement. Notice as provided on the billing statement of the discontinuation of service shall be sufficient and no additional notice shall be necessary prior to discontinuation of service.
(F) Water service may be disconnected for payment by check that is returned for insufficient funds as set forth in § 50.13 below.
(G) As a courtesy, reasonable effort should be made to send a letter to the property owner, notifying the owner that service has been disconnected within 30 days of the actual disconnection. Further notice need not be given if service is reinstated.
(Res. 2013-2A, passed 2-19-13)