(A) The Fortville Town Council has established by separate ordinance a program to prevent identity theft.
(B) Anyone receiving customer information shall take all necessary action to protect that customer from identity theft.
(C) Employees are not to give out any personal information, absent a release authorizing the disclosure of the same. Account charges and payments shall not be construed as personal information, and may be released if the request is for information related to the address and not for a particular customer.
(D) Anyone that desires access to complete account information regarding water or sewer service provided through the town public utility service, for an account held in the name of another, shall either be specifically named on the utility service agreement or provide an authorization for the release of such information executed by the account holder in a form and manner presented by the town. For the purposes of this section, a properly executed Indiana Power of Attorney shall be an acceptable form. Additionally, a release of information included in a lease agreement shall be an acceptable form authorizing such release so long as the lease agreement specifically provides for such. An example of acceptable language would be: Tenant authorizes landlord to obtain account information for any utilities provided to the property.
(E) Said authorization forms shall be made available at the front office of the public utility administrative building and on the town's website.
(F) Said authorization forms shall designate the manner in which such information may be communicated to the authorized person(s), i.e. verbally, in person/by telephone, by email and/or in writing.
(G) Said authorization forms shall further designate that the execution of such document enables the authorized person(s) access to all information regarding said account, including but not limited usage, payment history, delinquency information, current and forwarding contact information, and all other information regarding the use and services rendered by the town public utility for said account holder.
(H) Information regarding account information shall not be released to persons not specifically designated on the utility service agreement, absent an executed authorization for the release of such information. For the purposes of this section, a properly executed Indiana Power of Attorney shall be an acceptable form.
(I) Persons specifically designated on the utility service agreement shall have equal access to all information regarding the account, in the same manner as the account holder.
(Res. 2013-2A, passed 2-19-13)