(A) All notices and communications from a licensee to the Town Council pursuant to this chapter or a license agreement shall be sent to the Town Manager unless the licensee is otherwise directed. All legal filings shall be sent to the Town Clerk, or as required by law.
(B) Within 45 days of the close of its fiscal year, a licensee must file with the town an annual report that includes the information required in the license agreement.
(C) A licensee must maintain a complete set of books and records, relevant to its obligations under the license, available for inspection by the town during normal business hours.
(D) The Town Manager, as the authorized signator, or designee, may request information of a proprietary nature from the licensee as permitted in Section 631 of the Cable Act (47 U.S.C. § 551) and such information must be submitted to the town under this chapter. Public access to such information or inspection or the town's ability to withhold such information is subject to Arizona Revised Statutes.
(E) Quarterly reports: Unless this requirement is waived, in writing, in whole or in part, by the town, no later than ten business days of the close of each calendar quarter, the licensee shall submit a written report to the town, in the form directed by the town which shall include:
(1) A summary of the previous quarter's activities in the development of the cable system, including, but not limited to the descriptions of services begun or dropped, the number of subscribers gained or lost for each category of service, the number of pay units sold, the number of subscribers using converters, the amount collected monthly includable in gross revenues, and the character and extent of the services rendered to users, including leased access channel users, new channels and changes to service;
(2) A summary of complaints, identifying both the number and nature of the complaints received and an explanation of their dispositions, as such records are kept by the licensee. Where complaints involve recurrent problems, the nature of each problem and the corrective actions taken shall be identified;
(3) A summary illustrating the number of service calls received by type during the prior quarter, and the percentage of service calls compared to the subscriber base by type of complainant;
(4) A summary illustrating the number of outages and service 'malfunctions' (major and minor) for the prior month, and identifying separately, each planned outage, the time it occurred, its duration and the estimated service area and number of subscribers affected; each unplanned outage, the time it occurred, its duration and the estimated service area and number of subscribers affected; and the total hours of outages and service degradations as a percentage of total hours of the cable system operation;
(5) A current list of officers and members of the board of directors or similar controlling body of the licensee and any affiliates;
(6) An organizational chart illustrating all corporations, partnerships and or other persons with more than a 5% ownership interest in the licensee, stating the nature of the ownership interests;
(7) Copies of detailed current maps in the format requested from the town, depicting the location of all cable plant, nodes, trunk lines, transmission lines and all changes from the most recent prior update;
(8) A current emergency contact and notification list within 30 effective days of the report; and
(9) An update concerning emerging issues affecting or involving services and service delivery including; and
(10) Other information that the town may require.
(Prior Code, Ch. 18, Art. V, § 18-312) (Ord. 343-04, passed 6-21-2004; Ord. 366-05, passed 3-7-2005)