(A) The City Clerk is authorized to discontinue the furnishings of water, wastewater treatment, natural gas and solid waste collection service to any customer who is in default in the payment of the charges set forth on the bill. Utility services may be discontinued in accord with the following policies:
(1) When it becomes necessary for the city to discontinue utility service to a city customer for nonpayment of bills, service will be reinstated only after all bills for service then due have been paid and any required deposit has been made. It is the policy of the city to discontinue utility service to customers by reason of nonpayment of bills only after notice and a meaningful opportunity to be heard on disputed bills. The city's form for application for utility service and all bills shall contain, in addition to the title, address, room number, and telephone number of the official in charge of billing, clearly visible and easily readable provisions to the effect:
(a) That all bills are due and payable on or before the date set forth on the bill;
(b) That if any bill is not paid by or before that date, a second bill will be mailed containing a cutoff notice that if the bill is not paid within ten (10) days of the second bill, service will be discontinued for nonpayment; and
(c) That any customer disputing the correctness of the bill shall have a right to a hearing at which time he may be represented in person and by counsel or any other person of his choosing and may present orally or in writing his complaint and proof to the City Clerk. The City Clerk shall be authorized to order that the customer's service be discontinued and shall have the authority to make a final determination of the customer's complaint.
(B) When any bill has remained unpaid beyond the due date, the water and sewer service to the premises involved in the delinquent charges shall be discontinued in accordance with the provisions of this section until such time as all delinquent charges, plus a reconnection charge of $25.00, are paid in full.
(Ord. 2-83-2, passed 2-11-83; Am. Ord. 12-89-1, passed 12-27-89; Am. Ord. 1-91-1, passed 1-14-91; Am. Ord. 5-91-3, passed 5-20-91)