(A) Any person or company engaged in the business of installing, servicing, monitoring, or responding to alarm systems within the city, shall adhere to the following responsibilities:
(1) Notification to the city. Alarm notifications to the city must be made by an individual. The use of recorded messages for reporting alarms is strictly prohibited.
(2) Security of business premises. The business premises of the alarm system company must be kept locked and secured at all times.
(3) Inspection compliance. The alarm system company must allow inspection of its business premises by authorized agents of the Director, upon reasonable notice, for compliance with city ordinances and regulations.
(4) Notification of service changes. The alarm system company must notify the city, when a permit holder has initiated, disconnected, or transferred service. Additionally, notification is required when a new person is listed as the permit holder.
(5) Alarm reporting. Alarm notifications must be reported only to telephone number(s) designated by the city.
(6) Notification manner and form. Alarm notifications to the city must be sent in a manner and form determined by the city, ensuring clear and prompt communication.
(7) Staffing. Alarm system companies must maintain a sufficient staff to ensure that valid alarms are relayed to the city without delay.
(8) Permit requirements information. Alarm system companies are responsible for informing their customers of the city's permit requirements for alarm systems.
(9) Permit number relay. With all alarm notifications, current permit numbers must be relayed to the city to assist in the prompt and accurate response to alarms.
(B) Service fee for incorrect permit numbers. An alarm system company may be assessed a service fee of $25 for each incorrect permit number relayed to the city, with an alarm notification. This fee is aimed at ensuring accurate and efficient processing of alarm notifications. Any service fee assessed under this section must be paid within 30 days of receipt of notice from the Director. If the assessed fee becomes 90 days delinquent, a 10% late charge will be added to the original fee.
(Ord. O-24-995, passed 3-20-2024)