(A) Adjustments to water or sewer bills of customers of the city may be made in the discretion of the City Council or by the Mayor and City Clerk of said city acting under specific criteria established by said City Council upon request made where the said body or Mayor and City Clerk has reason to believe that an unusually high water or sewer bill is the result of an accident, a line break, a non-sewered use of water or some cause other than water use. However, no water or sewer adjustment will be given for the purpose of water of grass or flowers, or any other actual use of water and sewer services. Sewer charges shall apply to all uses of water regardless of whether said use of water goes into the sewer system or not. If an adjustment is given to a customer with both water and sewer services, said adjustment shall be on both water and sewer charges based upon criteria established by City Council. However, no sewer charge shall be assessed for water utilized to fill a swimming pool provided that the customer gives written notice to the City Clerk’s office not less than 45 business days after the time the pool was filled. This provision shall be available to a customer in addition to authorized adjustments related to an accident, line break or non-sewage use as described above. Said swimming pool exemption shall be limited to one pool per calendar year and shall apply only to pools in excess of 4,000 gallons capacity.
(B) Only one adjustment shall be made per calendar year per water meter.
(C) There shall be no water or sewer adjustment where there is reason to believe that the customer was aware of and ignored a problem situation which resulted in such excessive water or sewer bills.
(Ord. 2015-007, passed 11-9-15)