(A) Adjustments shall be made to metered water consumption for a 12-month period beginning July 1 of each year to reflect sewer flow.
(1) The average metered water usage billed during the preceding January, February, and March shall represent sewage flow for residential customers, including multi-family.
(2) If the Sewer Department determines that adequate water meter information is not available for billing a residential customer as described above, then the customer will be charged the average monthly billing for that user class.
(3) All non-residential use will be billed on the basis of the actual metered water use.
(B) All users for which the water supply is from other suppliers of water may furnish to the Sewer Department either a certified meter reading of water delivered or a copy of the billings from the water supplier. The Sewer Department shall have the exclusive authority to determine the adequacy of this information and request additional documentation or tests if it finds the information supplied inadequate. If the Sewer Department finds the information adequate, the user’s charges will be calculated and the same conditions will apply as if the city was the supplier of water to the user.
(C) Upon approval of the Sewer Department, any individual user may, at his or her own expense and subject to the regulations of the Department, install a separate meter in order to determine the quantity of water actually entering the sewer system, and future sewer charges shall be limited to that water actually entering the sewer system as so determined by the Sewer Department.
(D) If, within ten days of billing, a user files a written complaint with the Sewer Department alleging that a significant portion of his or her water usage does not enter the sewer system, the Sewer Department in accordance with written appeals procedure, will provide an opportunity for the user to present his or her supporting documentation to the City Manager or his or her designee to hear complaints.
(E) The Sewer Department shall have the authority to investigate and evaluate user complaints and appeals from billing decisions of his or her subordinates and may correct the billing to reflect what, in his or her opinion, the correct billing should be, where he or she finds that a meter has been misread or some other obvious billing error has occurred. If the Sewer Department determines that a significant amount of water was used during the winter months for lawns, shrubbery, or other non-sewer purposes, he or she shall have the authority to make a corresponding reduction in the sewer billing on all subsequent billings.
(Prior Code, § 16-6-2)