Any customer who believes the amount of his or her utility bill is incorrect may dispute the amount of the bill by submitting, in person, a written dispute of the bill to the city. The filing of a dispute does not extend the delinquency date for payment of the bill or exempt the customer from delinquency penalties and related fees if payment is delinquent. If a dispute is upheld, the city will reimburse any overpayment.
(Prior Code, § 14-5-4) (Ord. O10-06-08, passed 6-24-2010)