(A) If the complaint involves department personnel other than a supervisor, the Town Manager will ask that the Supervisor investigate the complaint and report back to the Town Manager within two weeks.
(B) (1) If, after receiving the report, the Town Manager determines that the complaint is unfounded or that the problem has been satisfactorily addressed and resolved, then the Town Manager shall report back to the original complainant.
(2) If, after receiving the report, the Town Manager determines that the matter has been unresolved, or if the matter involved is significant, the Town Manager shall submit the complaint and the investigative report to the Council at an executive session.
(3) After the executive session, the Council shall report back to the original complainant.
(4) File; content. The Clerk-Treasurer shall place in the employee's administrative file the following information:
(a) The nature of the complaint;
(b) The person making complaint must give name, address, and when and where the town can contact him or her;
(c) The name of the appropriate department;
(d) The name of the supervisor or department personnel about whom the complaint is made, if known;
(e) The date of the complaint and the underlying problem;
(f) The location of the alleged problem;
(g) The action, if any, that was taken to resolve the complaint;
(h) The date that the complaint was resolved.
(Res. 1-96, passed 1-22-1996; Am. Ord. 05-04, passed 2-28-2005; Am. Ord. 2012-01, passed 1-9-2012; Am. Ord. 2014-11, passed 8-25-2014)