Any customer who believes the provisions of this subchapter have been applied in error may appeal in the following manner.
(A) An appeal must be filed in writing with the City Manager. At the discretion of the City Manager, the appeal shall include information that shows the total property area, the impervious surface area and any other features or conditions which influence the hydrologic response of the property to rainfall events.
(B) A technical review shall be performed to determine the accuracy of the information in the city’s impervious surface database. The Manager may adjust the fee or credit as long as the adjustment is in conformance with the intent of this subchapter. At the conclusion of the review, the Manager shall issue a written determination stating whether an adjustment to the service rate is appropriate and, if so, the amount of such adjustment.
(C) All decisions of the manager shall be served on the customer personally or by registered or certified mail. Service shall be based upon the billing address of the customer.
(D) The Manager may make no adjustment to a customer’s bill for more than the two-year period immediately preceding the date that the customer’s appeal is received by the Manager.
(Ord. 06611, passed 6-26-2006)