(A) If any residential or commercial sewer user believes that his or her user charges are unfair with respect to charges made to similar residential or commercial users, the user may request in writing to the City Manager or his or her designee that the charges be reviewed. The request shall set out in detail the facts and figures supporting the user's alleged unfair charge and a proposed solution.
(B) The City Manager shall review the request and determine whether the charges are fair with respect to the user made by some other residential or commercial users. The City Manager's determination shall be made in writing. If the City Manager finds that the charges made are not fair, then he or she shall modify those charges to bring them into compliance with rates charged other residential or commercial users. If the City Manager finds that the charges are fair, no change in rates shall be made.
(Ord. 119, passed 5-20-2009; Am. Ord. 178, passed 2-6-2019)