Should the grantor desire to revoke the franchise or impose a penalty, and the grantee requests a hearing under § 9 of this chapter, the grantor shall provide the grantee an opportunity to appear at a public hearing within 20 days of receipt of such request to present its argument, including the opportunity to offer evidence and question witnesses. Based on the evidence at such hearing, the grantor shall, within ten days of such hearing, determine whether the grantee was in material breach of this chapter or franchise and, if so, determine whether the grantee has failed to cure or take substantial steps to cure such material breach within the allotted time.