(A) Pursuant to IC 8-2-2-121(a) and 170 IAC 4-1-16.6(a), from December 1 through March 15 of any year, EP&L shall not terminate electric service for persons who are receiving or who are eligible for and have applied for assistance from a heating assistance program administered under IC 4-4-33.
(B) Pursuant to 170 IAC 4-1-16.6(b), during the period from December 1 through March 15, EP&L may not disconnect service to residential customers if:
(1) The customer’s eligibility to receive benefits pursuant to IC 4-4-33 is being determined by the state housing and community development authority or its designee after the submission of a complete application for benefits by the customer; and
(2) The customer has furnished to EP&L proof of his or her application to receive such benefits or EP&L has been so notified, in writing, by the state housing and community development authority or its authorized representatives.
(C) Pursuant to IC 8-1-2-121(b), EP&L shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement with EP&L to pay the delinquent account. The amortization agreement must provide the residential customer with adequate opportunity to apply for and receive the benefits of any available public assistance program. An amortization agreement is subject to amendment on the residential customer’s request if there is a change in the customer’s financial circumstances.
(D) Pursuant to IC 8-1-2-121(e) and 170 IAC 4-1-16.6(c), this section does not prohibit EP&L from terminating electric service to a residential customer upon request of the customer or under the following circumstances:
(1) If a condition dangerous or hazardous to life, physical safety, or property exists;
(2) Upon order by any court, the Indiana Utility Regulatory Commission, or other duly authorized public authority;
(3) If fraudulent or unauthorized use of electricity is detected and EP&L has reasonable grounds to believe the affected customer is responsible for such use; or
(4) If EP&L’s regulating or measuring equipment has been tampered with and the utility has reasonable grounds to believe that the affected customer is responsible for such tampering.
(Ord. 2014-4, passed 3-24-14)