(A) No disconnect notice for nonpayment of electric, water, or sewer charges may be rendered to a residential customer before the date on which the account becomes delinquent.
(B) Except as otherwise provided, water service to any residential customer shall not be disconnected for a violation of any rule or regulation of the Water Utility or for the nonpayment of a bill, except after seven days’ prior written notice to the residential customer by either:
(1) Mailing the notice to the residential customer at the address shown on the records of the utility; or
(2) Personal delivery of the notice to the residential customer or a responsible member of his or her household at the address shown on the records of the utility.
(C) Except as otherwise provided, electric service to any residential customer shall not be disconnected for violation of any rule or regulation of EP&L or for the nonpayment of a bill, except after 14 days’ prior written notice to the residential customer by either:
(1) Mailing the notice to the residential customer at the address shown on the records of the utility; or
(2) Personal delivery of the notice to the residential customer or a responsible member of his or her household at the address shown on the records of the utility.
(D) The notice required by this section must be in language that is clear, concise, and easily understandable to a layperson and shall state the following in separately numbered large typed or printed paragraphs:
(1) The date on which service will be disconnected.
(2) The specific factual basis and reason for the disconnection.
(3) The telephone number of the utility office that the customer may call during regular business hours in order to question the proposed disconnection or seek information concerning his or her rights.
(4) State that the customer may refer to the pamphlet furnished to the customer when the customer applied for service and to this subchapter as to their rights.
(Ord. 2014-4, passed 3-24-14)
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Editor’s note:
IC 8-1-2-122 applies to municipal utilities. The notice set forth in division (C) of this § 54.04 complies with the requirements of IC 8-2-2-122 that energy service may not be terminated to an occupied dwelling because of the failure of a customer to pay his or her energy bill until 14 days after it serves notice upon the customer of its intent to terminate service during the period November 1 of any year and ending on the following April 1.