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(A) Concurrently with the activation of the cable communications system in the city, the grantee shall provide those services to subscribers as described in the franchise agreement or services of similar mix, quality and level.
(1) Should the grantee desire to change the selection of programs or services offered on any of its tiers, it shall use its best efforts to maintain the mix, quality and level of services provided over the system. Any such change in programs or services offered shall comply with the conditions and procedures contained in the franchise agreement and shall be reported to the city at least 30 days prior to the proposed implementation when possible. The grantee shall use its best efforts to ensure diversity of programming.
(2) A basic service tier shall be offered to subscribers throughout the term of this franchise.
(3) The grantee shall provide and maintain, at a minimum, the following access channels, which may be combined into one or more existing channels, whose purposes are outlined below:
(a) Reserved.
(b) “Educational channel,” which shall be a specifically designated channel for use by local public school authorities.
(c) A “public access channel,” which shall be a specifically designated channel available on a first come, first served, nondiscriminatory basis to qualified users.
(4) Reserved.
(5) The grantee shall provide, when normal installation is possible, basic service and one free outlet to each of the following public facilities located within 300 feet of existing service lines of the grantee: all courthouses, prisons, libraries, detention centers, police and fire stations, municipal office buildings and public schools. The grantee shall notify the city in writing when normal installation is not possible. No monthly service fee shall be charged for any such outlet. The grantee shall provide service to new construction hereafter for the above public facilities, provided they are within 300 feet of the existing service lines of the grantee. The city reserves the right to provide service to public facilities outside of the franchised area at its own expense.
(B) Emergency override. The grantee shall, without charge, provide service and maintain public emergency transmission capabilities, as described in the franchise agreement.
(Ord. passed 2-16-93)
(A) Standard installations. Standard installation shall consist of a subscriber connection not exceeding 200 feet from a single point or pedestal attachment to the customer’s residence. Service in excess of 200 feet and concealed wiring shall be charged not to exceed additional installation costs before installation begins. The desire of the subscriber as to the point of entry into the residence shall be observed whenever possible, subject to the grantee’s good faith judgment in regard to, but limited to, safety, efficiency and system performance. The grantee shall use due care in the process of installation and shall repair any damage to the subscriber’s property caused by said installation. Such restoration shall be undertaken within a reasonable time after the damage is incurred and shall be completed as soon as possible thereafter, said time not to exceed 15 days, weather permitting.
(B) Antennas and antenna switches. The grantee shall not, as a condition to providing cable communications service, require any subscriber or potential subscriber to remove any existing antenna structures for the receipt of over the air television signals.
(C) Lockout devices. The grantee shall provide to the potential subscriber, as part of its promotional literature, information concerning the availability of a lockout device for use by a subscriber. The grantee reserves the right to require a reasonable deposit for the use of this device. The lockout device described herein shall be made available to all subscribers requesting it, beginning on the first day that any cable service is provided or, in the case of a renewed or extended franchise, on the effective date of such renewal or extension.
(D) Reconnection. The grantee shall restore service to customers wishing restoration of service, provided the customer shall first satisfy any previous obligations owned. Further, any such reconnection may be on terms and conditions established by the grantee.
(E) Free disconnections. Subscribers shall have the right to have cable service disconnected or deauthorized without charge therefor. Such disconnection or deauthorization shall be made as soon as practicable and not to exceed five days. A refund of unused service charges shall be paid to the customer within 30 days from the date of termination of service.
(F) Delinquent accounts. The grantee shall use its best efforts to collect delinquent subscriber accounts. Whenever possible, the grantee shall provide the customer with at least seven working days written notice prior to disconnection.
(Ord. passed 2-16-93)
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