(A) Whenever an employee believes that he or she has a work-related problem, the employee should bring the matter to the attention of his or her immediate supervisor. The supervisor has the responsibility to investigate the complaint, to attempt to resolve the complaint and to communicate a decision to the employee within a reasonable period of time. If the employee’s complaint concerns the immediate supervisor the employee may first discuss the problem with the appropriate department head in order to avoid an awkward situation. If the employee’s complaint concerns the department head the employee may first discuss the problem with the City Manager in order to avoid an awkward situation.
(B) If the employee is not satisfied with the decision of the supervisor, he or she may then request to discuss the complaint with the department head or superintendent of their department. The supervisor will provide, in writing, the employee’s complaint, the facts of the investigation and his decision for review by the department head or superintendent. The department head will discuss the complaint with the employee and supervisor and will review all facts relating to the complaint. The department head will make a decision concerning the complaint within five working days.
(C) If the employee is not satisfied with the decision of the superintendent or department head, he or she may then request that his or her complaint be heard by the City Manager. The City Manager will be provided with all written materials relating to the employee’s complaint and will discuss the complaint with the employee. The City Manager will make a decision concerning the complaint within five working days.
(D) The decision of the City Manager shall be the final decision of the city.
(E) Whenever two or more employees have a common or similar complaint, the city will select one or more of them to represent the group. The final decision on the complaint will be binding on all members of the group.
(Ord. passed 5-17-94; Am. Ord. passed 6-20-96; Am. Ord. passed 11-17-98, Am. Ord. passed 8-29-09)