§ 701.02  DEFINITIONS.
   For the purposes of this chapter, the following terms, phrases, words and their derivations shall have the meanings given herein.
   1992 CABLE ACT. The Cable Television Consumer Protection and Competition Act of 1992, being 47 U.S.C. §§ 521 et seq.,  as amended by the Telecommunications Act of 1996, being 47 U.S.C. §§ 551 et seq., and as each may be further amended.
   APPOINTMENT WINDOW. Either a specific time or, at a maximum, a four-hour time block during normal business hours. The provider may schedule service calls and other installation activities outside of normal business hours for the convenience of the subscriber.
   CABLE TELEVISION COMMISSION or COMMISSION. The Cable Television Commission of the city which is described in § 701.03.
   CITY. The City of East Cleveland.
   COMPLAINT. Any verbal or written inquiry, allegation or assertion made by a subscriber regarding the unsatisfactory performance of the cable television system or any portion thereof, or raising an objection to the customer service practices of a provider.
   EDUCATION CHANNEL. Those channels set aside for programs originated by the city school district.
   FCC. The Federal Communications Commission, its designee or any successor thereto.
   MUNICIPAL CHANNEL. Those channels set aside for programs originated by the city.
   NORMAL BUSINESS HOURS. Has the meaning given it in § 701.04(a)(1) hereof.
   PROVIDER. Any cable television operator which has a franchise with the city.
   PUBLIC ACCESS CHANNEL. Those channels set aside for programs originated by the general public or local organizations or institutions, but not including the municipal channel or the education channel.
   SERVICE INTERRUPTION. The loss of picture or sound on one or more cable channels.
   SUBSCRIBER. Any person who lawfully subscribes to a provider’s cable television service by means of or in connection with the provider’s cable television system whether or not a fee is paid for such service, but also including, where applicable, any person requesting initial cable television service and/or installation.
(Ord. 70-06, passed 3-6-2007)