(A) The Office of Inquiries and Complaints shall be responsible for receiving and recording all citizen inquiries and complaints relating to services or functions of the city.
(B) The Office shall communicate requests for service or complaints to the appropriate city department or agency.
(C) The Office shall also establish a system to verify that the city department to which the request was assigned satisfies each request for service.
(D) The Office shall also promptly investigate and attempt to resolve all citizen complaints and inquiries and report same to the Office of the Mayor.
(E) The Office shall provide a quarterly report regarding citizen requests and complaints to the Office of the Mayor.
(Prior Code, § 32.033) (Ord. 0-00-0003, passed 2-18-2000)