170.06 RESPONDING TO RED FLAGS.

   (a)   Once potentially fraudulent activity is detected, an employee must act quickly as a rapid appropriate response can protect customers and the Municipality from damages and loss.

      (1)   Once potentially fraudulent activity is detected, gather all related documentation and write a description of the situation. Present this information to the employee's/contractor's supervisor for determination.

      (2)   The supervisor will complete additional authentication to determine whether the attempted transaction was fraudulent or authentic.

   (b)   If a transaction is determined to be fraudulent, appropriate actions must be taken immediately. Actions may include:

      (1)   Canceling the transaction;

      (2)   Notifying and cooperating with appropriate law enforcement;

      (3)   Determining the extent of liability of the Municipality; and

      (4)   Notifying the actual customer, that fraud has been attempted.

         (Ord. 27-09. Passed 5-18-09.)