(A) Emergency Interruptions. The city shall make all reasonable efforts to prevent interruptions of service, and when such interruptions occur, shall endeavor to re-establish service with the shortest possible delay consistent with safety to its consumers and the general public.
(B) Scheduled Interruptions. Whenever the city finds it necessary to schedule an interruption to its service, a representative of the city shall notify all customers to be affected by the interruption, stating the time and anticipated duration of the interruption. Whenever possible, scheduled interruptions shall be made at such hours as will provide least inconvenience to the customer.
(C) Record of Interruptions. The city shall keep a complete record of all interruptions on its entire system or on major divisions thereof. This record shall show the cause for interruption, date, time, duration, remedy and steps taken to prevent recurrence.
(D) In the event of an interruption, as set forth in (A) and/or (B) above, the city is hereby authorized to determine and fix special water and sewer adjustment of discount and/or rebate charges to customers affected by the interruption, based upon the quantity of water delivered to the customer, the rates fixed for such quantity, and upon the facts, circumstances and conditions of each customer.
(E) Because the city does not have absolute control over objects put into the sewer system by its customers, the city is not liable for any damage caused by an obstructed sewer.
(Ord. passed 10-14-1985; Am. Ord. 14-11, passed 12-8-2014)