921.13 APPEALS.
   (a)   The Director shall establish and maintain an administrative appeal procedure by which individual users may be heard regarding the reasonableness of the user charges levied upon them. Appeals may be submitted in writing to the Director.
   (b)   The Director shall:
      (1)   Allow each user the opportunity for written presentation and the right to have financial or legal counsel participate in such presentation;
      (2)   Decide each appeal promptly. Such decision shall either uphold the original determination or allow adjustment and/or repayment;
      (3)   Include with each appeal decision a written statement of reasons on which the decision is based;
      (4)   Promptly repay any user charges paid which are determined to be due the user because of error in allocating and assessing charges under this chapter;
      (5)   The City shall retain all documents substantiating each appeal for three years.
(Ord. 2004-23. Passed 4-13-04.)