The City Utility Billing Clerk’s administrative duties include, but are not limited to, the following:
(A) Process various types of correspondence, reports, forms and legal documents;
(B) Composes, types and edits a variety of correspondence, reports, memoranda and other material;
(C) Inputs data to standard office and department forms; makes simple postings to accounts; and compiles data for various reports;
(D) Processes work orders for utility disconnections, reconnections, new orders and other public works service requests;
(E) Reads computer files or gathers records, such as meter books, purchase orders, invoices, ticket books and the like to compile needed data;
(F) Greets the public, answers calls and logs messages, assists customers, and collects fees;
(G) Daily contact with the public while handling payments or complaints; and daily interaction with Mayor, Chief Administrative Officer, City Clerk, City Treasurer, Public Works Superintendent and other city employees;
(H) Receives telephone calls and citizen visits concerning utility billings or services; handles questions and matters of a more technical nature; and responds to citizen complaints;
(I) Receives, stamps and distributes incoming mail and processes outgoing mail;
(J) Schedules appointments and performs other administrative and clerical duties;
(K) Responsible for care of cemetery records and handles cemetery work orders;
(L) Maintain accurate and timely records;
(M) Pursues collection of delinquent utility accounts, including preparation and mailing of final notices, shut-offs and turn-on orders, establishing and monitoring payment schedules, customer follow-up account research, preparing liens and write-offs, and appearing in court to testify on behalf of city; and
(N) Perform such other and further duties as the City Council or Mayor may prescribe.
(Prior Code, § 2.15.030) (Ord. 2019-6, passed 8-19-2019; Ord. 2023-4, passed 5-15-2023, effective 6-16-2023)