Davie County Public Utilities may allow an adjustment for utility charges resulting from leaks on the customer’s side of the meter. All of the following apply:
(A) Leak adjustments. Customers are responsible for the service lines on the customer side of the meter. This is defined as that point at which the customer’s plumbing connects to the meter box. The county does not maintain lines or repair leaks on the customer’s side of the water meter. The customer is responsible for all metered usage, including usage caused by leaks.
(B) An adjustment may be extended to the customer’s account only once every 12 months.
(C) Leak adjustments will be calculated by using an average of three prior, normal, water and sewer (if applicable) bills, subtract the average bill amount from leak amount, then divide the balance in half, subtract this amount from the leak amount to get what the customer will pay. If determined that the leak runs through two billing cycles we will be allowed to adjust two bills if the leak event was determined by staff to include two billing cycles. If previous consumption is less than 12 months, the county may require up to an additional three months of billed usage before an adjustment will be processed. Leak adjustment will be applied to the customer account as a credit.
(D) When a customer has a leak and their service has water and sewer and their leak does not run through the sewer system, staff will do a regular leak adjustment on their water, and adjust their sewer by using an average of three prior, normal, sewer bills, and subtracting it from their leak sewer bill, and this will be what the customer will pay.
(E) If staff is unable to determine that the abnormal usage has been resolved or the leak has been repaired the adjustment may be denied. The customer is responsible for all charges related to abnormal usage. Staff will review meter usage data to determine the correction of the leak.
(F) Customers are responsible for paying the entire amount due within the normal payment period or enter into payment arrangements for the billed amount to remain in good standing on all current billings. If payment is not received on time, the customer is subject to all current and applicable procedures, including but not limited to disconnection of service.
(1996 Code, § 52.40) (Ord. passed 9-20-1993; Ord. passed 2-5-2024)