(A) (1) If a water consumer believes his or her bill to be in error, he or she shall present his or her claim in person at the Water Department office before the bill becomes delinquent.
(2) The claim, if made after the bill has become delinquent, shall not be effective in preventing discontinuance of service as provided in § 51.23 above. The consumer may pay the bill under protest, and the payment shall not prejudice his or her claim.
(B) The county will, for a fee, make special meter readings at the request of the consumer; provided, that if the special reading disclosed that the meter was overread, no charge will be made.
(C) The county will for a fee test the meter at the request of the consumer, however if the meter is found to over-register beyond 5% of the correct volume, no charge will be made.
(D) If the seal of a meter is broken by other than the county’s representative or if the meter fails to register correctly or is stopped for any cause, the consumer shall pay an amount estimated from the record of his or her previous bills and/or from other proper data.
(E) A payment plan may be available for water leak adjustment bills in excess of $500 upon written request.
(Prior Code, § 51.24) (Ord. passed 7-11-1978; Am. Ord. passed 7-17-1995)