(a) Refund requirements. The director may refund a security deposit to the customer when the customer meets the requirements of Section 49-4(f) or meets all of the following conditions:
(1) The customer has been receiving service for 12 continuous months.
(2) The customer has acquired a satisfactory credit history with the department.
(3) The customer has not made payment during the past 12 months with a payment device returned due to insufficient funds.
(4) The customer has no delinquent bills outstanding.
(b) Refusal to refund. Notwithstanding Subsection (a), the director may refuse to refund a security deposit where the director determines from the circumstances of a customer’s account that there is a substantial risk of financial loss to the department.
(c) Review for eligibility. Upon the request of a customer, the director shall review the customer’s credit history to determine eligibility for a refund. The director will make refunds in the following manner:
(1) A refund will normally be credited to a customer’s bill.
(2) If a refund is greater than the outstanding bill, the remaining portion of the refund will be applied to subsequent bills.
(3) If a customer no longer has an account for service or in special circumstances approved by the director, the director may authorize a refund by check payable to the customer. (Ord. Nos. 19201; 26961)