(A) When a customer disputes a particular bill, the town will not terminate service for nonpayment so long as the customer: pays the undisputed portion of the bill (or an average bill for the customer for the period involved); and pays all future periodic bills by the due date; and enters into a bona fide discussion with the town to settle the dispute in accordance with this division (A). Should it be determined that the dispute is valid, the utility shall reimburse the customer for all over payments as soon as same shall be reasonably possible.
(B) If agreement cannot be reached on settlement of the dispute, the customer may register his or her dispute with the utility in accordance with division (A) above in writing.
(C) A customer shall have the opportunity to appear before the Water Board prior to the disconnection of the water service.
(1) A customer may also contact the Water Board President to make payment arrangements, if the customer is unable to attend the Water Board meeting.
(2) The town shall notify the customer of his or her opportunity to bring forth a formal request to be heard by the Water Board prior to disconnection of service.
(3) The Water Board shall determine at the meeting whether the water service shall be disconnected.
(4) If the customer fails to appear at the scheduled Water Board meeting, or fails to contact the Water Board President, then the order for disconnection shall be final. Customers shall not be granted a continuance of their appearance before the Water Board prior to disconnection of water service.
(D) After any water service is discontinued to any property serviced by the water utility for any reason, whether at the request of the customer or because of failure to pay water bills, there shall be imposed a reinstatement fee of $70 for turning on the water service.
(Ord. 2010-2, passed 6-7-2010; Ord. 2013-18, passed 1-13-2014)