The Grantee shall establish written procedures for receiving, acting upon and resolving subscriber complaints in good faith without intervention by the Grantor. The written procedures shall prescribe the manner in which a subscriber may submit a complaint either orally or in writing. At the conclusion of the Grantee's investigation of a subscriber complaint, but in no event more than ten (10) days after receiving the complaint, the Grantee shall notify the subscriber in writing of the results of its proposed action or resolution of the complaint, if any. The Grantee shall also notify the subscriber of the subscriber's right to file a complaint with the Grantor in the event the subscriber is dissatisfied with the Grantee's decision. The Grantee's procedures shall be filed with the Grantor. No other proceedings to resolve subscriber complaints shall be undertaken until the procedure established by this Section has been exhausted.
('65 Code, § 35B-8(e)) (Ord. No. 87-021 § 1; Ord. No. 2001-009 § 1)