A. The Grantee shall render efficient service, make repairs promptly, and interrupt service only for good cause and for the shortest time possible.Scheduled interruptions, insofar as possible, shall be preceded by notice and shall occur during period of minimum use of the system, preferably between midnight and 6:00 a.m. A written log or an equivalent stored in computer memory and capable of access and reproduction, shall be maintained for all service interruptions and requests for cable service as required by § 11.30.920, Subsection E. herein.
B. The Grantee shall maintain a repair force of technicians normally capable of responding to subscriber requests for service within the following time frames:
1. System outage. Within two (2) hours, including weekends, of receiving subscriber calls which by number identify a system outage of sound or picture of one (1) or more channels, affecting all the subscribers of the system or a considerable number thereof.
2. Isolated outage. Within twenty-four (24) hours, including weekends, of receiving requests for service identifying an isolated outage of sound or picture for one (1) or more channels.
3. Inferior reception quality.
a. Within forty-eight (48) hours, including weekends, of receiving a request for service identifying a problem concerning picture or sound quality.
b. The Grantee shall be deemed to have responded to a request for service under the provisions of this Subchapter when a technician arrives at the service location and begins work on the problem. In the case of a subscriber not being home when the technician arrives, response shall be deemed to have taken place if the technician leaves written notification of arrival.
c. No charge shall be made to the subscriber for any service call unless the service request can be demonstrated to be repeated and noncable system in origin, or to involve subscriber negligence.
('65 Code, § 35B-8(b)) (Ord. No. 87-021 § 1; Ord. No. 2001-009 § 1)