The Grantee shall maintain a local office to provide the necessary facilities, equipment and personnel to comply with the following consumer standards under normal conditions of operation:
A. Sufficient toll-free telephone line capacity during normal business hours to assure that a minimum of ninety percent (90%) of all callers for service will not be required to wait more than three (3) minutes before being connected to a service representative.
B. Emergency toll-free telephone line capacity on a twenty-four (24) hour basis, including weekends and holidays.
C. A business and service office open during normal business hours a minimum of forty-eight (48) hours per week, and adequately staffed to accept subscriber payments and respond to service requests and complaints.
D. An emergency system maintenance and repair staff, capable of responding to and repairing major system malfunction on a twenty-four (24) hour basis.
E. An installation staff, capable of installing service to any subscriber within ten (10) days after receipt of a request, in all areas where trunk and feeder cable have been activated, and where lawful access has been obtained.
F. Grantee shall schedule, within a specified four (4) hour time period, all appointments with subscribers for installation or service, unless otherwise agreed to by a subscriber.
('65 Code, § 35B-8(a)) (Ord. No. 87-021 § 1; Ord. No. 2001-009 § 1)