A. Each cable operator shall comply with consumer protection standards adopted by the City from time to time by ordinance or by resolution; FCC customer service standards; and any customer service standards that may be specified in a franchise agreement. Each cable operator shall comply with state consumer protection laws and regulations. In the event of a conflict among standards, the stricter standard shall apply.
B. For good cause shown, the City Manager may grant a temporary waiver of any City customer service standard where the City Manager determines:
1. Because of particular circumstances involved, enforcement of the standard is not necessary to protect consumers; and
2. Granting the waiver is in the public interest, considering the potential benefits to the grantee and consumers.
(Ord. No. 2001-014 § 2; Ord. No. 2006-009 § 22 (part))