Unless the City Manager specifically waives the requirement in writing, a grantee shall at all times maintain:
A. Records of all complaints received within the prior five (5) years, their nature and resolution. The term "complaints" refers to complaints about any aspect of the grantee's construction, operation or repair activities;
B. Records of outages known to the grantee, their cause and duration;
C. Records of service calls for repair and maintenance indicating the nature of the call for service, the date and time service was requested, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was solved;
D. Records of installation/reconnection and requests for service extension, indicating date of request, date of acknowledgment, and the date and time service was extended; and
E. Records sufficient to show whether the grantee has complied with each customer service standard that applies to it.
(Ord. No. 2001-014 § 2; Ord. No. 2006-009 § 22 (part))