A. Any person engaged in the alarm business in the City shall comply with the following:
1. Obtain and maintain all required state and City permits and licenses, including but not limited to a City business tax certificate.
2. Provide the name, address, and telephone number of the user or a designee, who may be reached in an emergency, twenty-four (24) hours a day, and contact a key holder or other emergency contact who will respond immediately.
3. Provide the most current contact information for the alarm user.
B. Within ninety (90) days after the effective date of this chapter, the alarm installation companies shall, on all new and upgraded installations, use only alarm control panel(s) which meet SIA Control Panel Standard CP-01.
C. Prior to activation of an alarm system, the alarm company must provide instructions, explaining the proper operation of the alarm system to the alarm user.
D. Provide written information of how to obtain service from the alarm company for the alarm system.
E. An alarm company performing monitoring services shall:
1. Verify, by calling the alarm site and/or alarm user by telephone, to determine whether an alarm signal is valid before requesting dispatch. To attempt to determine whether an alarm signal is valid, telephone verification shall require, as a minimum, that a second call be made to a different number, if the first attempt fails to reach an alarm user who is able to properly identify themselves, except in the case of a panic or robbery-in-progress alarm, or in cases where a crime-in-progress has been verified by video and/or audible means.
2. Provide the alarm user registration number, when available, to the communications center to facilitate dispatch and/or cancellations.
3. Communicate any available information about the location of the alarm.
4. Communicate a cancellation to the law enforcement communications center as soon as possible, following a determination that response by law enforcement is not necessary.
(Ord. No. 2016-008 § 2 (part))