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(A) The company shall maintain an office in the area which shall be open during all normal business hours, have a listed local telephone, and be so operated that complaints and requests for repairs or adjustments may be received at anytime, 24 hours per day.
(B) The company shall render efficient service, make repairs promptly, and interrupt service only for good cause and for the shortest time possible. Such interruptions, insofar as is possible, shall be preceded by notice, and shall occur during periods of minimum use of the system.
(C) The company shall limit failures to a minimum by locating and correcting malfunctions promptly, but in no event longer than 24 hours after receiving notice of same, except as provided herein.
(D) Should it be impossible or impractical to correct any malfunctions within 24 hours or less, then each subscriber whose television reception is so disrupted shall receive a rebate from the company in the amount of one-thirtieth of such subscriber's monthly charge for every additional 24-hour period that the subscriber's television reception is so disrupted, unless said disruption in service was entirely beyond its control.
(E) Any rebate made to any subscriber under this section, in any month, shall not exceed the subscriber's normal monthly fee paid to the company.
(F) Complaint procedures shall be given to each new subscriber by the company at the time of initial subscription to the CATV system. In the instance of existing subscribers, changes in complaint procedures shall be included with the next monthly billing.
(Ord. 224, passed - - )