(A) The city shall discontinue any public utility service to any premises whenever any person shall fail to pay in full the rates and charges for public utility services within a period of 30 days from the due date of the rates. At least one week before discontinuation, the customer at the premises and property owner shall be notified by first-class mail of pending discontinuation.
(B) Within one week from the date of the first-class mailing referred to in division (A) of this section, the customer may file a complaint in writing disputing the validity of the reason for discontinuation of service. The customer shall pay within three days of the filing of the complaint all amounts not in dispute.
(C) The city shall investigate the intent to informally resolve the dispute. In the event the dispute is not resolved, an administrative hearing shall be held before any three of the following officials: City Clerk, Deputy City Clerk, City Treasurer, Deputy City Treasurer, Mayor, City Administrator or Utilities Superintendent.
('77 Code, § 17.021) (Ord. 128, eff, 2-28-52; Am. Ord. passed 9-17-84; Am. Ord. passed 3-1-93; Am. Ord. passed 7-6-99)