(A) The cable operator shall provide written information on each of the following areas at the time of installation of service, at least annually to all subscribers, and at any time upon request:
(1) Products and services offered;
(2) Prices and options for programming services and conditions of subscription to programming and other services;
(3) Installation and service maintenance policies;
(4) Instruction on how to use the cable service;
(5) Channel positions of programming carried on the system; and
(6) Billing and complaint procedures, including the address and telephone number of the local franchise authority’s cable office.
(B) (1) Customers will be notified of any changes in rates, programming service or channel positions as soon as possible in writing.
(2) Notice must be given to subscribers a minimum of 30 days in advance of such changes if the change is within the control of the cable operator.
(3) In addition, the cable operator shall notify subscribers 30 days in advance of any significant changes in the other information required by division (A) of this section.
(4) Notwithstanding any other provision of 47 CFR 76, a cable operator shall not be required to provide prior notice of any rate change that is the result of a regulatory fee, franchise fee, or any other fee, tax, assessment, or charge of any kind imposed by any federal agency, state or franchising authority on the transaction between the operator and the subscriber.
(Ord. passed 8-27-02)