The company shall maintain a local business office at a suitable location in the community so that cable television maintenance service shall be promptly available to subscribers upon telephone request during reasonable business hours. All subscriber complaints regarding the quality of service, equipment malfunctions, and similar matters shall be acted upon by the company as soon as possible, but in no more than seven business days from the date of their receipt. The Board of Public Works and Safety is designated as the official in charge of cable television franchise matters in the community.
(Ord. 2039, passed 12-20-76)