§ 32.035  EVALUATING PROGRAMS AND SERVICES.
   The Township Board shall establish, monitor and evaluate measurable objectives in the strategic plan that define when success has been achieved. The Township Board shall use surveys, forums, benchmarking, customer satisfaction surveys, complaint reporting, direct solicitation of stakeholder views and opinions, internal reviews and the like, to evaluate the township’s programs and services.
(Board and Administrative Policies Manual, § 2.6)