(A)   The primary goal of the township is to serve the public. All officials and employees will respond to requests for township information from members of the public with courtesy and efficiency.
   (B)   All officials and employees shall communicate with the public in such a way as to portray the image of the township government as friendly, courteous and efficient.
   (C)   All visitors to the township hall shall be greeted in a friendly, helpful manner. Under the day-to-day supervision of the Clerk, the receptionist shall assist the public by directing them to the appropriate official, employee or department.
   (D)   Phone calls to the township shall be answered in a pleasant, courteous manner, such as: “Concord Township, how may I direct your call?”
   (E)   Township officials and employees shall make every effort to see visitors who need their assistance. When workload or other commitments do not allow for an immediate meeting, the visitor will be asked to make an appointment at a mutually convenient time.
   (F)   Board members and other key officials shall post office hours or contact information to arrange appointments.
(Board and Administrative Policies Manual, § 7.6)