Loading...
§ 32.666  TOWNSHIP LETTERHEAD.
   The Township Board shall approve the design of all letterhead stationery. Statements made on township stationery may be construed as the official position of the township, so all officials, appointees and employees shall make written statements representing the township only within the scope of their authority when using township stationery.
(Board and Administrative Policies Manual, § 7.4)
§ 32.667  OUTGOING CORRESPONDENCE.
   (A)   All correspondence should be considered a public document, unless the contents are specifically excluded from disclosure by state law. Copies of correspondence will be provided to any Board member or the public on request.
   (B)   Department heads shall provide the Township Board, via the Clerk, with a copy of all correspondence that addresses a citizen complaint or when the content may result in a lawsuit against the township. Where a department head is unsure of the necessity to provide the Board with a copy of correspondence, department heads should err on the side of caution.
(Board and Administrative Policies Manual, § 7.5)
PUBLIC CONTACTS
§ 32.680  COURTESY AND CUSTOMER SERVICE.
   (A)   The primary goal of the township is to serve the public. All officials and employees will respond to requests for township information from members of the public with courtesy and efficiency.
   (B)   All officials and employees shall communicate with the public in such a way as to portray the image of the township government as friendly, courteous and efficient.
   (C)   All visitors to the township hall shall be greeted in a friendly, helpful manner. Under the day-to-day supervision of the Clerk, the receptionist shall assist the public by directing them to the appropriate official, employee or department.
   (D)   Phone calls to the township shall be answered in a pleasant, courteous manner, such as: “Concord Township, how may I direct your call?”
   (E)   Township officials and employees shall make every effort to see visitors who need their assistance. When workload or other commitments do not allow for an immediate meeting, the visitor will be asked to make an appointment at a mutually convenient time.
   (F)   Board members and other key officials shall post office hours or contact information to arrange appointments.
(Board and Administrative Policies Manual, § 7.6)
§ 32.681  COMPLAINTS AND PROBLEMS.
   (A)   If an official or employee receives a citizen complaint that is outside his or her authority or responsibility, the official or employee shall direct the citizen to the appropriate official, employee or department.
   (B)   Complaints or other concerns received from a citizen shall be received with courtesy. The official or employee will make every effort to resolve a complaint or problem, within the official’s or employee’s scope of authority. Department heads will be notified of all complaints.
   (C)   The Supervisor shall also be notified in writing of any citizen complaint arising from official or employee conduct or the administration of a department or Township Board policy or procedure. The notice shall include the name and address of the citizen, the nature of the complaint and how the complaint was resolved. The Township Board or the Supervisor may make a subsequent inquiry with the citizen to determine whether the issue was resolved and whether any additional action is required.
(Board and Administrative Policies Manual, § 7.7)
Loading...