(A) Commencing in 1987 and annually thereafter, grantee shall, no earlier than 90 days and no later than 30 days prior to submitting its written annual report conduct a survey of the programming preferences and service satisfaction of all subscribers.
(B) Each questionnaire shall be prepared and conducted so as to provide reliable measurements of subscriber preferences for:
(1) Programming offered by grantee at the time the poll is conducted;
(2) Programming generally available to cable subscribers nationally but not offered by grantee at the time the poll is conducted; and
(3) General subscriber satisfaction or dissatisfaction with the maintenance and complaint practices of grantee.
(C) The survey documents shall be prepared and conducted in conformity with such requirements, including supervision and review of returned surveys, as the city may prescribe.
(D) Grantee shall report the results of the survey in writing as part of its annual report and report what steps grantee is taking to implement the findings of the survey.
(Ord. 1125, passed 5-27-86)