§ 11.126 REFUNDS TO SUBSCRIBERS AND USERS.
   (A)   If the grantee fails to provide upon request of a subscriber any service then being offered, the grantee shall promptly refund all security deposits or other advance payments paid for the service in question by said subscriber.
   (B)   In the event a subscriber terminates any monthly service by reason of the grantee's failure to render the service in accordance with the franchise, the grantee shall refund an amount equal to the product of the installation charge paid, the reconnection charge paid, and the fraction of the prepaid period in which service will not be received.
   (C)   In the event a subscriber terminates any monthly service prior to the end of a prepaid period, the grantee shall refund the pro rata portion of any security deposit or other advance payment as of the date of said termination using the number of months as a basis.
('77 Code, § 11.111) (Am. Ord. 982, passed 11-9-81)