§ 118.114  COMPLAINT PROCEDURES.
   (A)   The grantee shall make a record of every complaint received from its subscribers or from other persons in the city.  At a minimum record shall be made of the time and date of the complaint, the name of the person registering the complaint, the details of complaint as conveyed to the grantee, the details on any response provided by the grantee, the results of any investigation conducted by the grantee on the complaint, and any other important information related to the compliant.
   (B)   The grantee shall inform all persons registering complaints they have the right to also report their compliant and their views concerning the grantee's response to the city government.  The grantee shall provide persons registering complaints with the telephone number provided by the city government for this purpose.
   (C)   Information the city government receives on complaints may be used by the city government as evidence in support of its enforcement of this chapter and the franchise agreement and/or in support of its position with respect to a request to renew the grantee's franchise.
(1980 Code, § 118.114)  (Ord. 1996-4, passed 4-9-1996)