Any persons aggrieved by an administrative decision, any rules or regulation adopted, or the application of any rule or regulation governing the operation of the utility may petition the city council for review. The aggrieved shall file a written notice of appeal with the public works committee within ten (10) days after the date on which the grievance occurred. The notice of appeal shall state the specific action being appealed, the service account number, the reasons for appealing such action, the particular relief sought, the aggrieved person's correct mailing address, and shall be signed by the aggrieved person. The aggrieved person shall be notified in writing by certified mail, return receipt requested, of the date, time, and place the matter will be considered by the city council. The aggrieved person and all other interested persons may appear at that date, time, and place and be heard. The city council shall act on the question at the next regular council meeting. (Ord. 04-01, 2-10-2004)