(A) Gas supply. The Department supplies gas at pressures agreed upon between the Department and customer at time of connection.
(B) Supply of service. Service will be supplied only under and pursuant to these gas service regulations, and any modifications or additions thereto, and such applicable rate or rates as may from time to time be adopted. Service will be supplied under a given tariff only at such connections as are adjacent to facilities of the Department adequate and suitable as to capacity and pressure for the service desired. Otherwise, special agreements between the customer and the Department may be required.
(C) Continuity of service. The Department will use reasonable diligence to supply steady and continuous service, but does not guarantee the service against irregularities or interruptions. The Department shall not be liable to the customer for any injury, loss, or damages occasioned by or related to irregularities or interruptions from whatever cause, nor shall such interruption or irregularity constitute a default in the service agreement or on the part of the Department.
(D) Meter tests and bill adjustments:
(1) When the accuracy of a meter is questioned, upon written request from the customer, the Department will test the meter by comparing with a standard test meter. If the meter is found to be accurate within plus or minus 5%, the customer will reimburse the Department for the cost of said test. Prior to any test, the Department reserves the right to require a deposit to cover said costs.
(2) If the meter being tested is found to be more than 5% slow or fast, no charge shall be made for testing and the Department will adjust the bill in proportion to the error (either fast or slow) for the period covered by the bill in question and until the date of installation of a new meter, but said adjustment period, in any event, shall not exceed 90 days.
(Ord. 2009-02, passed 4-13-2009)